30-Day No Risk Guarantee
All Katalyst Surgical instruments, (excluding custom ordered or custom etched instruments) can be evaluated for quality, style and craftsmanship for up to 30 days from its date of invoice. Any instrument returned for failure to meet our customers’ expectations will be refurbished or replaced at no charge.
Lifetime Warranty Against Corrosion
All Katalyst Surgical titanium surgical instruments
are guaranteed FOR LIFE against corrosion. Titanium does not contain iron making it impervious to rust. Even when added to a tray full of instruments, our product will never rust. Guaranteed for life!
Lifetime Guarantee Against Manufacturing Defects
All Katalyst Surgical ophthalmic instruments
are unconditionally guaranteed to be free of manufacturing defects for the life of the instrument. Any instrument determined by Katalyst Surgical to have a manufacturing defect will be repaired or replaced at no charge to our customer.
Lifetime Repairs Program
All products purchased through our website come with our Lifetime Repairs Program. Katalyst Surgical's Lifetime Repairs Program gives you FREE sharpening, straightening of tips, common maintenance/repairs for the life of the instrument.
Unlimited Lifetime Replacement Program (ULR Program)
- Program Limitations: Offer valid on Katalyst Surgical brand ophthalmic instruments only. Katalyst Surgical's Lifetime Repairs Program is limited to fifty instrument repairs per customer, per fiscal year (Jan 1st - Dec 31st). Any Katalyst Surgical brand ophthalmic instruments received that are found to be misused, improperly sterilized, mishandled or intentionally damaged will not be covered under this repair program and will be subject to standard repair charges. Customers are responsible for all shipping and handling fees. Offer only valid for customer accounts in good standings. The terms of this program are subject to change without notice.
- Repairs Excluded: Without limitation - any bipolar-type forceps requiring re-insulation or replacement of connector, replacement of teeth on forceps, any parts replacement including spring or slide-locks on needle holders and/or forceps, any instrument requiring laser welding or re-insulation. These repairs will be quoted at our standard repair charges.
- Instruments Excluded: Cannulas, diamond knives, gauges and markers, disposable products, punches, retractors, IOL injectors, jewelers forceps, lacrimal probes, MICS instruments, speculum, sterilization trays, vitreoretinal instruments, Gemcision, 6-S carbon fiber instruments.
All of our titanium ophthalmic surgical instruments
come with our ULR program at no additional cost. All broken or unrepairable items covered under the Unlimited Lifetime Replacement Program can be sent back to us for replacement at 50% off the original price.